WEBSITE FAQs (Contact Us)

Do I need to be home when the Certified Arborist is on my property? Not at all. When you contact our office with your request, our customer service department will be sure to get your contact information, as well as the details of your concerns on your property.

Do I need to sign the proposal and send it in to authorize it? No. The best thing to do would be to call the office and give your verbal authorization over the phone or you can contact your Certified Arborist.

When do I get invoiced? The service performed will be invoiced the day after the work was completed and mailed to you.

What are my payment terms? Payment terms, unless otherwise noted, are 10 days after the service is invoiced. Please note: Service and finance charges will be added to the invoice amount if the invoice is not paid within that time frame and will continue to accumulate until paid.

Why did I get invoiced even though the stump grinding wasn't completed yet? Keeping productions costs in line is an on-going challenge. We have found that sending a separate stump removal crew out is more efficient. As indicated on your proposal, we make every effort to schedule the removal of the stump within a week depending on weather and ground conditions.

Can I pay over the phone? Yes. You can call our office with your credit card account information. We accept Visa, MasterCard and Discover.

What services are available by e-mail? We are able to e-mail invoices and proposals directly to you. Please notify us and let us know your preference.

Why is it important that KTS is insured? For the financial well-being of our employees and clients, Workers Compensation insurance should always be verified with current Certificates of Insurance, as well as Liability insurance.

Do I need to be home when the work is completed? No. Our experienced field arborists will be directed by your Certified Arborist prior to the service.