Frequently Asked Questions
Do I need to be home when the Certified Arborist is on my property?
Not at all. When you contact our office with your request, our customer service department will be sure to get your contact information, as well as the details of your concerns on your property.
Do I need to sign the proposal and send it in to authorize it?
To authorize a proposal, you can either sign and mail back the proposal sent to you, fax a signed propoosal or reply to the arborist's e-mail message with your authorization of proposed services.
When do I get invoiced?
The services performed will be invoiced within 1-3 days after the work was completed and the invoice will be mailed to you, if no email address is on file.
What are my payment terms?
Payment terms, unless otherwise noted, are due upon receipt of invoice. Please note: Service and finance charges will be added to the invoice amount if the invoice is not paid within that time frame and will continue to accumulate until paid.
Why did I get invoiced even though the stump grinding wasn't completed yet?
Keeping productions costs in line is an on-going challenge. We have found that sending a separate stump
removal crew out is more efficient. As indicated on your proposal, we make every effort to schedule the removal of the stump within a week depending on weather and ground conditions. Please call the office if you intend on paying the invoice after the stump(s) is/are removed.
Can I pay over the phone?
Yes. You can call our office with your credit card account information. We accept Visa, MasterCard and Discover. For your convenience, you can now pay online from our website.
What services are available by e-mail?
We are able to e-mail invoices and proposals directly to you.
Why is it important that KTS is insured?
For the financial well-being of our employees and clients, Workers Compensation insurance should always be verified with current Certificates of Insurance, as well as Liability insurance.
Do I need to be home when the work is completed?
No. Our experienced field arborists have a detailed work order for the job site and will be directed by your Certified Arborist prior to the service.